Everything you need to know about our booking policies, guest terms, and online services.
Please read these Terms and Conditions carefully.
By using this website and the Dalmeny Resort Hotels online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Dalmeny Resort Hotels. In the Terms & Conditions set out below, “you” and “your” refer to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Dalmeny Resort Hotels. Please print and retain a copy of this Agreement for your records as it may occasionally be updated.
1. Making a booking
By making a booking, you confirm that you have the authority to do so on behalf of everyone included in the reservation and that all guests named on the booking agree to these Booking Terms & Conditions.
Once your booking has been processed, a confirmation will be sent to the email address you have provided or by post where applicable. All bookings are subject to the availability of accommodation at the hotel.
Please check your booking confirmation carefully when you receive it. If any of the details are incorrect or incomplete, you should contact the hotel’s Central Reservations team as soon as possible. We will make every effort to correct any errors or make any amendments requested.
We cannot accept responsibility for any inaccuracies that are not reported within five days of your booking confirmation being issued, or for any incorrect information supplied at the time of booking.
2. Paying for your booking
All bookings must be secured with a valid credit or debit card. In some cases, full payment may be required at the time the booking is made. Any payment requirements will be advised during the booking process.
The card used to guarantee the booking must be presented when checking in at the hotel.
Unless alternative arrangements have been agreed in writing with Dalmeny Resort Hotel, the full balance of your stay must be paid on departure. However, we reserve the right to request full payment on arrival where considered necessary.
Unless specifically included within your booking, the cost of additional items and services, including but not limited to telephone calls, food, drinks, room service, minibar items and travel expenses, is not included in the price of your stay.
Any additional charges incurred during your stay must be settled in full before you leave the hotel.
3. Price changes
Dalmeny Resort Hotel reserves the right to increase or reduce the price of any accommodation or packages that remain unsold at any time.
The price of your booking will be confirmed when your reservation is made and, except where a genuine pricing error has occurred, this price will not be increased once your booking has been confirmed.
Whilst every effort is made to ensure that our prices are accurate, mistakes can occasionally occur. We reserve the right to correct any pricing errors as soon as they are identified.
If a pricing error affects your booking, we will contact you as soon as possible to advise you of the correct price. We recommend that you check the details and total cost of your booking carefully before confirming your reservation.
4. Amendments to your booking
If you wish to make any changes to your confirmed booking, please contact the hotel by telephone or in writing as soon as possible.
All amendment requests are subject to availability and cannot be guaranteed. Changes requested within the 48-hour cancellation period may be treated as a cancellation and could be subject to the applicable cancellation charges.
5. Cancellations
To avoid cancellation or non-arrival charges, bookings must be cancelled by 3.00 pm, two days prior to your arrival date (48 hours’ notice), unless alternative terms apply to your booking.
This also applies to any pre-booked supplementary items, including activities, treatments or tickets.
If a booking is cancelled after the cancellation deadline, or in the event of a non-arrival, the cost of the first night’s accommodation package will be charged to the credit or debit card used to secure the booking.
Where a deposit, full payment or payment for additional items such as theatre tickets, beauty treatments or leisure activities has been made, these may be non-refundable. Please check with the hotel at the time of cancellation.
Separate terms and conditions may apply to bookings of three or more rooms and to group bookings of eight or more guests. Please contact our Central Reservations team for full details.
6. Cancellations and changes made by Dalmeny Resort Hotel
In the unlikely event that we are unable to honour your confirmed booking, we may offer you alternative accommodation of an equal or higher standard. If this is not possible, we will refund any monies paid and, where appropriate, offer a discount towards a future stay. We will also make every reasonable effort to assist you with alternative arrangements.
If we need to make any significant changes to your booking or cancel your stay, we will contact you as soon as possible and offer you a suitable alternative or a full refund. This does not apply to minor changes or to circumstances beyond our reasonable control that may affect your stay.
Where a booking has been made through a third-party agent, we will do our best to assist with relocation if required but cannot accept responsibility for the booking itself.
We reserve the right to cancel a booking if you fail to comply with these Booking Terms & Conditions and cannot accept liability for any costs or losses arising from such cancellation.
If you or any member of your party behaves in a manner that causes, or is likely to cause, distress, danger or disruption to other guests, staff or hotel property, we reserve the right to end your stay and ask the individual(s) concerned to leave the hotel immediately. In these circumstances, no refund or compensation will be given, and we will not be responsible for any additional costs incurred as a result.
7. Additional Requests
If you have any special or additional requests, please let us know at the time of booking or as early as possible before your arrival.
Whilst we will do our best to accommodate all requests, they are subject to availability and cannot be guaranteed. To avoid disappointment, we recommend giving us as much notice as possible so that we can make every effort to meet your requirements.
8. Third-party suppliers
Your stay may include services provided by third-party suppliers, such as beauty treatments, golf, bicycle hire or other leisure activities. These suppliers will usually have their own Terms & Conditions which apply to the services they provide.
If your booking includes any third-party services, we recommend that you familiarise yourself with the relevant Terms & Conditions as soon as your booking has been confirmed.
9. Medical condition
If you or anyone included in your booking has a medical condition, disability or any specific requirements that may affect your stay, please let our Reservations Department know at the time of booking or contact us through the enquiry form on our website.
This will allow us to make every reasonable effort to accommodate your requirements or advise you if we are unable to do so.
If we are not informed of any specific requirements before your arrival and are unable to provide suitable accommodation or facilities, we reserve the right to cancel the booking.
10. Circumstances beyond our control (Force Majeure)
Dalmeny Resort Hotel cannot accept responsibility for events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, fire, flooding, industrial action, war, terrorism or the threat of terrorism, civil unrest, natural disasters, or injury or death resulting from circumstances that are not connected with the hotel.
By making a booking, you accept responsibility for any loss or damage caused by you or any member of your party during your stay. The cost of repairing or replacing any damaged property must be paid to the hotel on request. If payment is not made, you may be held responsible for any claims arising from the damage, together with any associated legal costs.
11. Complaints
If you are unhappy with any aspect of your stay, please bring the matter to the attention of the Duty Manager as soon as possible so that we have the opportunity to resolve it during your stay.
If the issue cannot be resolved to your satisfaction and you wish to make a formal complaint, please submit it in writing to:
Email: [email protected]
Or by post:
Hotel Manager
Dalmeny Resort Hotel
19–33 South Promenade
Lytham St Annes
FY8 1LX
12. General Information
Accommodation: All bedrooms include, as a minimum, an en-suite bathroom, television and tea and coffee making facilities. Most rooms also offer additional features and amenities.
Breakfast & Dinner: Bed & Breakfast rates include a full English breakfast unless otherwise stated. Dinner, Bed & Breakfast rates include breakfast together with either a two-course meal from the standard menu or an allowance towards dishes from the à la carte menu, unless otherwise specified. Room Only rates do not include any meals.
Check-in: Bedrooms are normally available from 3.00 pm on the day of arrival. If you expect to arrive after 10.00 pm, please contact the hotel using the details shown on your booking confirmation.
Leisure Activities & Treatments: To avoid disappointment, any beauty treatments, leisure activities or other supplementary services should be booked in advance of your arrival.
Parking: Guest parking is available, however vehicle registration may be required. Please check the parking arrangements on arrival.
Pets: Dogs are sometimes accepted only with prior written approval from the Hotel Manager, with the exception of registered assistance dogs. Dogs are not permitted in public areas.
VAT: All prices include VAT at the prevailing rate at the time payment is made.
Payments: All major credit cards are accepted, the hotel operates a cashless approach, we do not accept payment by cheque.
Early Departures: No refund or reduction will be given for guests who choose to depart before their scheduled departure date.
Particular Room Requests: Whilst every effort will be made to accommodate requests for a particular room or location, these cannot be guaranteed.
Dinner Reservations: Guests booked on Dinner, Bed & Breakfast packages are requested to reserve their dinner table in advance where possible.
Behaviour: Guests are expected to behave in a respectful and considerate manner at all times. Dalmeny Resort Hotel reserves the right to refuse admission, require any guest or member of their party to leave the hotel, or terminate a stay where, in the opinion of management, their behaviour is unacceptable or causes disruption, nuisance, damage or distress to other guests, staff or neighbours of the hotel. In such circumstances, no refund or compensation will be payable.
Damage: Guests are responsible for any loss or damage caused by themselves or any member of their party during their stay.
Smoking: Smoking and Vaping are not permitted anywhere inside the hotel.
Photography: From time to time photographs or video footage may be taken for promotional purposes. Please inform the duty manager if you do not wish to appear in any promotional material.
Guests are welcome to take photographs and videos for personal use. However, photography or filming of children, staff or other guests who are not part of your party is strictly prohibited. The use of cameras, mobile phones or recording devices for photography or filming is not permitted in the swimming pool, Kidzone or Ballroom where children are present, except where the children being photographed or filled are members of your own party. Dalmeny Resort Hotel reserves the right to ask guests to stop recording or to delete any images or footage taken in breach of this policy.
Lost Property: Any items found within the hotel will be retained for a reasonable period. Dalmeny Resort Hotel cannot accept responsibility for lost or forgotten property.
Lone traveller Policy: Dalmeny Resort Hotel is committed to providing a safe, welcoming and comfortable environment for all guests, including those travelling alone.
Whilst every guest is responsible for their own personal safety, our team will make every reasonable effort to support lone travellers during their stay. Where possible, we will:
If you have any concerns during your stay or require assistance, please speak to Reception or the Duty Manager at any time. Our team will be happy to help wherever possible.
Whilst we will always endeavour to follow this policy, certain measures may be subject to availability and operational requirements.
Safeguarding: Dalmeny Resort Hotel is committed to safeguarding the welfare of children. Where an adult is travelling alone with a child and the relationship is unclear, or where our team have genuine safeguarding concerns, we may ask for additional information to confirm that the adult has responsibility for, or permission to travel with, the child. We reserve the right to refuse accommodation or contact the appropriate authorities where we reasonably believe a child’s safety or welfare may be at risk.
Local Attractions: We recommend checking the opening times and availability of local attractions before travelling, as these may vary throughout the year.
Website Information: Whilst every effort is made to ensure the information on our website is accurate, details may occasionally change or become out of date. We recommend checking any information relevant to your booking before making a reservation. Information relating to local attractions is provided for guidance only and is outside our control. Dalmeny Resort Hotel reserves the right to amend or remove information from the website at any time without prior notice.
13. Insurance
It is your responsibility to ensure that you have adequate travel insurance in place for the duration of your stay. You should make sure that your policy provides the level of cover appropriate to your individual requirements.
14. Our liability to you
Dalmeny Resort Hotel accepts responsibility only for bookings made directly with us and for the services provided in accordance with these Booking Terms & Conditions.
We cannot accept liability for any other services or arrangements outside of those booked directly with Dalmeny Resort Hotel.
15. Third-party websites and viruses
Dalmeny Resort Hotel cannot accept responsibility for the accuracy, content or availability of information published about the hotel on third-party websites. We are also not responsible for the content or privacy policies of any external websites that link to or from the Dalmeny Resort Hotel website.
Any attempt to interfere with the operation of our website, or to place an unreasonable or excessive demand on our website or its supporting systems, is strictly prohibited.
If our website becomes unavailable, either in whole or in part, due to computer viruses, technical failures, unauthorised access, fraud or any other circumstances beyond our reasonable control, we reserve the right to suspend, amend or withdraw access to the website without prior notice.
16. Copyright
Copyright © Dalmeny Resort Hotel. All rights reserved.
All copyright, intellectual property rights and other materials featured on this website, including text, photographs, images, logos, graphics and other content, are owned by or licensed to Dalmeny Resort Hotel and Webb Hotels Ltd.
No part of this website may be copied, reproduced, distributed, modified, published or used for commercial purposes without our prior written permission. Our names, logos, trademarks and branding may not be used without our express written consent.
The use of automated software, including robots, spiders or similar devices, to monitor, copy or extract information from this website is strictly prohibited unless authorised by us in writing.
The information provided on this website is for general guidance only. If you require clarification on any aspect of the information provided, please contact Dalmeny Resort Hotel directly.
Dalmeny Resort Hotel accepts no responsibility for any loss or damage arising from the use of, or inability to use, this website.
17. Information about news and offers.
By making a booking or registering your details with Dalmeny Resort Hotel, you agree to receive occasional emails about our latest news, special offers and promotions.
Your personal information will not be shared with third parties for marketing purposes. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking the unsubscribe link included in the footer of our marketing emails.
18. Data Protection & Privacy
Dalmeny Resort Hotel is committed to protecting your personal information and handling it responsibly in accordance with applicable data protection legislation.
We will only collect, use and retain personal information where it is necessary to administer your booking, provide our services, comply with legal obligations, or where you have given your consent.
Your personal information will not be sold or shared with third parties for marketing purposes. We may share information with trusted service providers where necessary to fulfil your booking or where required by law.
For further information on how we collect, use, store and protect your personal information, please refer to our Privacy Policy, which is available on our website.
19. Amendments to Terms
Dalmeny Resort Hotel reserves the right to amend these Terms & Conditions at any time without prior notice.
