Hotel Receptionist

The Dalmeny Resort Hotel is currently seeking full and part time Hotel Receptionists.

The Hotel Receptionist is to be guest-focused and to be a wealth of knowledge for all areas of the hotel. Treat guests with due care and attention and anticipates the guests’ needs. Overall responsibility of the day to day running of reception and answer calls in line with the standard operating procedures.

Candidate MUST be able to work weekends and evenings.

Candidate MUST have experience in using Guestline Rezlynx

Duties And Key Responsibilities

• Respects reservation commitments in full using professional techniques
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Applies the procedures of internal audit
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensures that all guest documentation is up-to-date and available
• Answer all calls within 5 rings
• Promotes the hotel’s range of services in order to increase sales
• Applies and actively supports the hotel’s pricing policy in order to increase REVPAR
• Respects the procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel’s security regulations (in case of fire etc)